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Case Study
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Just One Real Estate located at 14 Chapel Road Bankstown. In this agency we have 8 employees. There are three sales people, two receptionist, one director, one licensee and one property manager.
Mr Peter Roberts a licensee in charge of the agency, is in a relationship with Miss Alex Ward one of the receptionist. On the 22nd of October 2010, Mr Pitt a highly respected client of the agency, was interested in buying a property worth 2.4 million dollars. On arrival to the agency he spoke to Angelina the other receptionist that worked also at the agency. Angelina has been at the agency for six years at pays hourly rate. She provides a happy atmosphere to the workers and the clients. So on the day Mr Pitt arrive to consult about the property Angelina welcomed Mr Pitt. Angelina was told to consult Mr Pitt on what property he was interested in as James Tobin one of the sales people who usually consulted Mr Pitt was not available. Angelina then issued another consultation where Mr Pitt can meet with James. One week later Mr Pitt arrives back at the agency and he meets Miss Alex Ward. He asks that he has an appointment with James, she replies back in a very disrespectful way and tells Mr Pitt to come back some day. She provided no appointment to Mr Pitt and rudely turns her back on him and continues speaking on her mobile and giving negative body language to Mr Pitt. Mr Pitt leaves really upset and decides to deal with another agency. A few hours later James receives a phone call...
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