Dealing with Conflict

Dealing with Conflict.
There are unique approaches to conflict management and resolution based on the twelve step programs used in recovery programs like Alcoholics Anonymous.
When dealing with conflict within an Alcoholics Anonymous group, the first step in dealing with conflict is admitting that there is a problem. This very first step in dealing with any conflict is to acknowledge that there is a problem. Surrendering to the idea that control is an illusion allows one to be proactive rather than reactive which creates opportunity for solution. Next step is that the group has to recognize that a power other than you can restore sanity. They do not have to do it alone. They can go to mentors, peer managers, a coach, or even business literature to tap into additional experience, tools, and solutions. Thirdly, the group must choose to turn over the conflict to others so they can help. Sometimes the biggest obstacle when dealing with a conflict is you. There are times when the best thing group members can do is to get out of the way and let others do their jobs to try to resolve the conflict.
The fourth way in dealing with conflict is to analyze the situation to determine the cause. Where did the ball drop or where could the group have handled the situation differently? Look for specific situations, especially those where people can see that the group or individual members was part of the problem, and not the solution. The question to ask: Have I truly set my people up to su...

Dealing with Conflict

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