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The Applebee’s Experience Recently, while dining at Applebee’s in Boiling Springs, Spartanburg, SC, I experienced some of the most excellent service in the Upstate. From the first few seconds upon entrance until we exited and were told to have a great evening, the service was exceptional. The waitress and the manager who both tended to the table had great personalities, showed knowledge of the menu, and adapted well to every individual table, which was noticeable. Also the food came out at a decent time which means the cooks were doing exactly what they said they were trained to do . Additionally, as we walked in the door, we were greeted by smiling hostesses who promptly sat us. They said "Hi welcome to Applebee’s, how are you guys this evening" then they asked how many along with a smoking preference. Walking to non-smoking, they held small talk conversations that made me and my friends feel welcome. We sat down and the hostess let us know that the specials for the evening were half price appetizers and also scripted a few drinks that were featured for the evening. This showed me that not only were the waitresses required to know the menu, but also the hostesses. The young lady proceeded to tell us that our waitress would be right with us, which she was in a matter of seconds. This set the atmosphere for the rest of the evening. When the waitress arrived she re-capped the menu, it wasn't a blatant repetition which would have dampened the mood, but it was the same ...
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